Hilton Hotel Palm Jumeirah is looking for a warm, articulate, and highly organized Receptionist to join its Front Office team. If you have a genuine passion for hospitality and thrive on being the first smiling face guests see when they arrive, this role puts you at the very heart of the guest journey — at one of Dubai’s most sought-after beachfront addresses.

As a Receptionist, you won’t just be ensuring a seamless check-in and check-out process — you’ll be spreading the light and warmth of hospitality that Hilton is globally known for, delivering memorable experiences that define the stay for every single guest. From the moment someone walks through the lobby doors to the moment they check out, your professionalism, attentiveness, and genuine care will shape their entire impression of the hotel.

Key Responsibilities

• Welcome guests warmly and manage efficient, accurate check-in and check-out procedures at all times.
• Handle guest inquiries, requests, and complaints promptly, professionally, and with a solutions-first attitude.
• Process reservations, room assignments, and payments accurately using the hotel’s property management system.
• Coordinate with housekeeping, concierge, and F&B teams to ensure smooth service delivery throughout the guest stay.
• Maintain up-to-date knowledge of hotel facilities, room types, promotions, and local attractions to assist guests confidently.
• Handle cash, credit transactions, and billing with full accuracy and adherence to hotel financial policies.
• Support VIP arrivals, group check-ins, and special guest requests with meticulous attention to detail.
• Maintain a clean, organized, and professional front desk area at all times.

What We’re Looking For

• Previous experience as a Receptionist, Front Desk Agent, or in a similar guest-facing hospitality role, ideally within a hotel environment.
• Excellent verbal and written communication skills in English; additional languages are a strong advantage.
• A polished, professional appearance and demeanor with genuine warmth and guest-first energy.
• Strong multitasking abilities and calm, composed problem-solving skills during high-volume periods.
• Familiarity with hotel property management systems (Opera or similar) is preferred but not mandatory.
• Flexibility to work rotational shifts, including nights, weekends, and public holidays.
• A positive, can-do attitude and a strong sense of ownership over guest satisfaction.

Why Join Hilton Palm Jumeirah

Working at Hilton means being part of the world’s most hospitable company. Team members enjoy structured onboarding and career development programs, competitive tax-free salaries, and access to the Go Hilton travel discount program spanning thousands of hotels globally. On Palm Jumeirah specifically, you’ll be working in one of Dubai’s most iconic locations, surrounded by a supportive, multicultural team and genuine opportunities to grow into supervisory and management roles within Front Office and beyond.

If you have a natural gift for hospitality and want to build your Front Office career with one of the world’s leading hotel brands, this Palm Jumeirah opportunity is the perfect place to start or continue your journey.