Grosvenor House, a Luxury Collection Hotel, Dubai, one of the most prestigious five-star addresses on Sheikh Zayed Road, is seeking a polished and guest-focused Front Office Assistant to join its Front Office team. This role is central to shaping the first and last impressions guests have of the hotel, embodying the elegance and personalised service that define the Luxury Collection brand.
The ideal candidate is a natural communicator with a passion for hospitality, capable of managing front desk operations smoothly while delivering warm, attentive, and efficient service to a discerning international clientele.
Key Responsibilities
- Welcome guests warmly upon arrival, managing check-in and check-out procedures efficiently and accurately
- Handle guest enquiries, requests, and complaints promptly, escalating where necessary to ensure resolution
- Process reservations, room assignments, and payments using the hotel’s property management system
- Coordinate with Housekeeping, Concierge, and other departments to ensure guest needs are met seamlessly
- Maintain accurate guest records, billing information, and daily front office reports
- Provide information on hotel facilities, local attractions, and services to enhance the guest experience
- Support VIP arrivals and departures with a high level of attention to detail and discretion
- Assist with luggage coordination, key management, and other front desk administrative tasks
- Uphold Luxury Collection brand standards in appearance, communication, and guest interaction at all times
- Participate in daily briefings and ongoing training to stay aligned with hotel policies and service standards
Requirements
- Previous experience in a Front Office or Guest Services role, preferably within a five-star hotel
- Excellent verbal and written communication skills in English; additional languages are highly advantageous
- Strong interpersonal skills with a warm, professional, and guest-centric demeanour
- Familiarity with hotel property management systems (e.g., Opera) is preferred
- Well-groomed, polished presentation in line with luxury hospitality standards
- Strong organisational skills with the ability to multitask during high-volume periods
- Problem-solving mindset with the ability to remain composed under pressure
- Flexibility to work rotational shifts, including nights, weekends, and public holidays
What’s on Offer
- Competitive salary package aligned with Marriott International’s Luxury Collection brand standards
- Accommodation, transportation, and duty meals as per company policy
- Access to Marriott’s global associate travel discounts across its portfolio of brands
- Structured career development and training within a globally recognised hospitality group
- The opportunity to work at one of Dubai’s most iconic five-star hotel addresses
How to Apply
Candidates with a strong front office background and a passion for luxury hospitality are invited to apply through Marriott International’s official careers portal or the hotel’s Human Resources department, with a CV highlighting relevant guest service experience.
