Dubai, UAE | Full-time | Food & Beverage
Weekend mornings at a good Dubai café have a rhythm to them: the grinder humming, plates landing on warm tables, regulars waving you over by name. If that sounds like the kind of room you’d enjoy working in, Tom & Serg is looking for a waitress to join its front-of-house team.
The role sits with EATX, one of the best-known homegrown hospitality groups in the UAE. That makes it a solid place to learn proper service standards, inside a team that has been shaping how Dubai does brunch for over a decade.
Job at a glance
| Company | Tom & Serg – EATX Hospitality |
| Position | Waitress/Sommelier/Hostess/Barista/Receptionist |
| Location | Abu Dhabi |
| Industry | Food & Beverage / Hospitality |
| Job type | Full-time |
About Tom & Serg and EATX
Tom & Serg began as an Aussie-inspired café in an Al Quoz warehouse, started by Australian chef Tom Arnel and Spaniard Sergio Lopez. It turned into a go-to for founders, creatives, cyclists and weekend brunch crowds long before café culture was everywhere, and it was the first venue of what is now EATX, the group behind Common Grounds, The Sum of Us, The Guild and Splendour Fields. The idea running through all of it is relaxed, genuine hospitality built on really good product.
What you’ll be doing
- Greet guests warmly, show them to a table and make sure they feel looked after from the first minute.
- Take food and drink orders accurately, and know the menu well enough to answer questions about ingredients and allergens.
- Carry and serve plates and drinks with care, even when the floor is packed.
- Keep your section clean, set up and ready, from tables and menus to side stations.
- Handle bills and payments correctly and thank guests on the way out.
- Pass information clearly between the kitchen, the baristas and the rest of the floor team.
- Deal with any complaint calmly, fix what you can and tell your supervisor the rest.
What they’re looking for
- Previous experience as a waitress in a café or restaurant is preferred, especially somewhere busy.
- Good spoken English and a friendly, natural way of talking to people.
- A neat appearance and a positive attitude when the shift gets hectic.
- Willingness to work shifts, including weekends and public holidays.
- Team spirit. Service only works when everyone covers for each other.
- Eligibility to work in the UAE.
Pay, perks and the questions worth asking
The listing doesn’t spell out pay or benefits, so it’s worth asking about the basic salary, service charge or tips, staff meals, uniform, transport and accommodation once you’re shortlisted. Hospitality groups handle these things differently, and it’s far better to know before you accept than after.
How to stand out
Café service is fast and friendly rather than stiff. In an interview, show that you can be warm without overdoing it, and have one real example ready of a busy shift you handled well.
Have a look at the Tom & Serg menu before you go in. If you can describe two or three dishes in a single natural sentence, you’ll already be ahead of most applicants.
