About Al Futtaim Watches
Al Futtaim Watches is one of the region’s leading luxury watch retailers, part of the diversified Al-Futtaim Group, a trusted name in the Middle East for more than 80 years. Through an exceptional portfolio of prestigious international brands and boutiques, we deliver outstanding service, deep product expertise and unforgettable experiences to collectors, enthusiasts and first-time buyers alike.
We are now seeking an energetic, customer-focused Sales Representative to join our team at Zahia City Centre and help us continue delivering the high standard our clients expect.
The Role
As a Sales Representative, you will be the face of the brand on the shop floor. You will welcome clients, understand their needs, present our watch collections with confidence and passion, and build lasting relationships that drive sales and loyalty. You will work closely with the Boutique Manager to achieve targets while maintaining the highest standards of service and visual presentation.
Key Responsibilities
- Greet every client warmly and provide personalised, attentive service from arrival to after-sales follow-up.
- Understand customer preferences, lifestyle and budget to recommend suitable timepieces.
- Demonstrate in-depth product knowledge, including movements, materials, craftsmanship and brand heritage.
- Achieve and exceed individual and store sales targets through proactive selling and upselling.
- Build and maintain a client database, nurturing relationships through follow-ups, events and clienteling activities.
- Process sales transactions accurately, including payments, warranties and documentation.
- Maintain visual merchandising standards, keeping displays, showcases and the boutique clean, organised and appealing.
- Support stock management, including receiving, counting, replenishment and regular stock takes.
- Handle customer enquiries, repairs, servicing requests and feedback professionally and promptly.
- Follow security, loss prevention and company policies at all times.
- Stay informed about new collections, market trends and competitor activity.
Qualifications and Experience
- High school diploma or equivalent; a degree or diploma in business or marketing is an advantage.
- One to three years of sales experience in luxury retail, watches, jewellery or a related premium category.
- Proven record of achieving sales targets.
- Excellent communication skills in English; Arabic and additional languages are highly valued.
- Proficiency in POS systems and basic MS Office applications.
- Valid UAE residency and, if applicable, a driving licence are preferred.
Skills and Personal Qualities
- Polished, professional presentation and a warm, confident personality.
- Strong negotiation, persuasion and relationship-building abilities.
- Passion for luxury, watchmaking and exceptional service.
- Integrity, reliability and a strong sense of ownership.
- Team-oriented approach with the ability to work independently.
- Flexibility to work weekends, evenings and peak retail periods.
Why Join Us
Working with Al Futtaim Watches means representing some of the most respected names in Swiss and international watchmaking, backed by a Group with a long-standing reputation for stability and people development. You will join a team that values expertise, integrity and genuine hospitality, and you will be equipped with the knowledge and tools to build a successful, long-term career in luxury retail.
From your first week you will take part in structured onboarding covering brand history, collections, technical features, selling skills and client care. Ongoing training from our brand partners will deepen your expertise, and high performers will be considered for senior sales, boutique management and regional roles as the business grows.
Working Environment
Zahia City Centre is one of Sharjah’s busiest lifestyle destinations, offering consistent footfall and a diverse client base. The boutique is designed to reflect the prestige of the brands we represent, and our team works together to create a calm, elegant and welcoming atmosphere. Success here is a shared effort: we coach one another, share product insights and take pride in every client who leaves with a timepiece they will treasure.
What We Offer
- A competitive basic salary with an attractive commission and incentive structure.
- Comprehensive benefits in line with UAE labour law, including medical insurance and annual leave.
- Extensive brand and product training from the world’s leading watchmakers.
- Clear career progression within the Al-Futtaim Group’s regional retail network.
- Staff discounts and exclusive employee programmes.
- A collaborative, multicultural team that rewards performance and initiative.
